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| Can
I pay in my currency? |
We
only sell in British Pounds or in US dollars. |
| How
would I pay for it with a credit card? |
You
can pay using your credit card in our online shop, or alternatively
fax us your order with the credit card details. Your credit
card company will convert the cost into your local currency. |
I received a confirmation email saying - THE TRANSACTION HAS BEEN PLACED IN REVIEW STATE BY FRAUDSHIELD
What does it mean and what do I need to do? |
A transaction is placed in the 'Review State' by Fraudshield if it fails to meet the anti-fraud-rules set up by our card payment provider. This does not automatically mean that the transaction is fraudulent. Due to very strict rules, even honest customers' transactions are sometimes rejected or placed in a review state. This is to protect the cardholders as well the merchants.
The two most common problems are:
- Failed AVS check — AVS (Address Verification Service) is a system that verifies the personal address and billing information provided by a customer at the time of an online credit card transaction, against the information the credit card company has on file. If the details are not exact (typo, missing comma etc.), it may cause the rejection.
- PO Box Address — if your card is registered to a PO Box it is automatically placed in the review state.
When a transaction is placed in 'Review State' by Fraudshield it means, that the amount for the transaction has been authorised by your card provider, however, we as the merchant need to review it and manually approve it so your card can be charged.
There is no need to contact us if your transaction has been placed in the 'Review State'. We will evaluate the information provided by our card processor and if we need more information from you, we will contact you by email. More than 99% of the 'Review State Orders' are approved without the need of extra information. Please note that the approval may take up to 2 business days and the shipment of your order may therefore be delayed.
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| Is
it secure to use my credit card online? |
When
you place an order through our shopping basket, your personal
information is protected by Secure Socket Layer (SSL) encryption
technology, the industry standard security protocol for encoding
sensitive information. SSL creates a shared digital key, which
only lets the sender and the receiver of the transmission
scramble or unscramble information. To everyone else, the
SSL transmission is indecipherable.
SSL utilizes the highest level of encryption (encoding) available
to the public and is much more secure than many of the other
methods that people routinely use for credit card payment
- including telephone or in-store purchase.
When
a Web page is protected by SSL, you usually see an indication
in your browser. For example, Internet Explorer has a little
padlock icon on the bottom right corner. You can also check
by looking at the address bar of your browser. The address
will usually start with 'https' when a secure connection
is established rather than 'http' which indicates a
non-secure connection. |
| I
don't have a credit card. Is there any other way of paying? |
Customers
from Commonwealth countries can pay by British Postal Order.
To find out whether you can buy British Postal Orders in your country please visit the UK Post
Office Website.
You can also pay by sending a cheque in US dollars (for US
customers) or in British Pounds. Please note that the orders
will be sent out only after the cheque has been cleared, which
in case of US cheques may take up to two weeks. |
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