You can pay using your credit card in our online shop, or alternatively you can call us so we can take your order and the credit card details.

The payment stage on our website is handled directly by our processing bank HSBC. This is the most secure way as you are communicating directly with the bank over a secure connection (SSL) in order to process your card and take the payment.

The customer is forwarded from the Shopping Basket over a secure connection (SSL) to the payment processing pages of HSBC Bank with only the following details – Name, Address, Amount. The bank then processes the debit/credit card and sends us back one of the three messages: approved/not approved/to be manually approved by merchant.

Please note that if you have Verified by VISA or MasterCard SecureCode enabled on your card, you may be asked some details by your credit card issuer at the payment stage – for more details please see the below links:

• Verified by VISA
• MasterCard SecureCode

We would recommend that you contact your card issuer for advice on Verified by VISA / MasterCard SecureCode in order that you can avoid any problems on your internet purchases.

We are very sorry for the inconvenience. Due to strict rules imposed by the industry to combat fraud on internet purchases, even genuine transactions are sometimes rejected.

The easiest solution would be if one of our representatives could call you and take the order over the telephone together with your card details so we can process the card manually. If you agree with this solution, please email us your telephone number and a convenient time to call via our Contact Page.

A transaction is placed in the 'Review State' by Fraudshield if it fails to meet the anti-fraud-rules set up by our card payment provider. This does not automatically mean that the transaction is fraudulent. Due to very strict rules, even honest customers' transactions are sometimes rejected or placed in a review state. This is to protect the cardholders as well the merchants. The two most common problems are:

• Failed AVS check — AVS (Address Verification Service) is a system that verifies the personal address and billing information provided by a customer at the time of an online credit card transaction, against the information the credit card company has on file. If the details are not exact (typo, missing comma etc.), it may cause the rejection.
• PO Box Address — if your card is registered to a PO Box it is automatically placed in the review state.

When a transaction is placed in 'Review State' by Fraudshield it means, that the amount for the transaction has been authorised by your card provider, however, we as the merchant need to review it and manually approve it so your card can be charged. There is no need to contact us if your transaction has been placed in the 'Review State'. We will evaluate the information provided by our card processor and if we need more information from you, we will contact you by email. More than 99% of the 'Revie State Orders' are approved without the need of extra information. Please note that the approval may take up to 2 business days and the shipment of your order may therefore be delayed.

Customers from Commonwealth countries can pay by British Postal Order. To find out whether you can buy British Postal Orders in your country please visit the UK Post Office Website. You can also pay by sending a cheque in US dollars (for US customers) or in British Pounds. Please note that the orders will be sent out only after the cheque has been cleared, which in case of US cheques may take up to two weeks.

Preorder is ability to purchase in advance a title that is not currently in stock. The expected time of delivery into stock is indicated under the "Due In" heading in the Shopping Basket. Your card will be authorised and charged at the time the order is placed. Your order will be sent out as soon as the item comes back into stock.